Major Municipality
Have you seen an increased need to reskill or upskill current employees to meet changing job
requirements?
We can optimize the performance of your current staff through leadership coaching, post-training support,
and mentoring.
Here’s a recent example:
Problem: A major municipality promoted 20 of their team members into new managerial and supervisor positions. Many
of these employees were new to management and had little experience leading team members. Due to their
change in job role, they all required communication skills training since they would be coaching,
facilitating, and communicating across departments.
Solution:
Our team worked with the client to assess their current skills gaps. From there, we created a learning plan
to properly map to those skill gap areas for each of the defined job roles. Ultimately, our experts at
United Learning Services created a 3-week cohort program for the new management staff designed to optimize
their performance in a number of key areas.
Results:
94% of the students reported that the class was a success, and 96% reported that they learned new skills
that they would directly apply back to their job.
If you have team members taking on new roles or responsibilities, United Learning Services offers several
ways to get them up to speed on technical or leadership skills and reinforce their on-the-job performance.
We can develop a customized plan through our Performance Optimization services.